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Re: Not getting notifications when tagged in comments

Not getting notifications when tagged in comments

Jessica_Joy
Explorer | Level 4

I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notifications in my email, nor are they showing up in the notifications drop-down tab (with the bell). I can't figure out where to go to fix this or check if a setting has been changed. Any help would be appreciated!

11 Replies 11

Walter
Dropbox Staff

I see, thanks for the additional information, Jessica.

 

We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Jessica_Joy
Explorer | Level 4

Thank you so much for your help, @Walter @Megan @Hannah  - what great support! Clearing the cache resolved the issues.  Take care! Jessica

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