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I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Hi @elhdesigner, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Are you writing to us now on the Community from another account?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Thanks for the update, I'm glad to hear that you were able to login to your account.
Enjoy the rest of your week!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have been trying to access my dropbox and have not received any 6 digit access code email.
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Need help, please.
Thanks.
Hi @NHT, welcome to our Community!
Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Megan
Thanks for your prompt answer.
Yes, of course you can sent email.
Thanks.
Nuno
Hi @NHT, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I didn't receive any email.
Hey @NHT, did you check your email's spam/junk folder as well?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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