Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Saxa421]

does not send a six-digit password to access an account registered via @mail.ru. I had an account before and access via recovery, but when I try to send the code, no email messages are received

[Megan]

Hey @Saxa421, let's jump right into this! 

As a first step, have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

If I were you, I'd also check the spam/junk folder in my inbox to see if there is any sign of the email there.

Keep me posted, and we'll take it from there!

[Saxa421]

No. no-reply@dropbox.com was not linked to contacts. There are no messages in inboxes, spam or trash either.
The mail to which the account is linked is ....ov@mail.ru (it does not receive messages from dropbox at all. I also created an account with ...@gmail.ru and all messages, password verification goes well.
but the problem is that everything is on ...@mail.ru, but I can’t log in because the messages don’t arrive.
Please tell me how to solve this issue.

[Jay]

Hi @Saxa421, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

[Meraj ansari]

Sir, please solve my problem. Sir, I have two Dropbox accounts! One is opening, the other is not opening. There is a problem with the mail ID in it. I remember the password but I do not remember the mail ID of Dropbox.

[Jay]

Hi @Meraj ansari, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.