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Not receiving 6 digit verification code

Not receiving 6 digit verification code

ImGone
New member | Level 2

Hi, Dropbox Team!
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox.

this is an account I'm using to create the topic, I created it to access the community in search of solving my problem on my main storage account!

11 Replies 11

chines1
Explorer | Level 3

public roadrunner

Jay
Dropbox Staff

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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