Verification Code

[Hannah]

Hey @bum, thanks for reaching out to our Community.

Are you having trouble receiving the verification email, to verify your email address?

Or are you not receiving the one-time security code, in order to sign in to the account?

Keep me posted.

[bum]

Hi Hannah,

I am not receiving the verification code.

[Hannah]

Have you checked your spam folder, to see if the email with the code went there?

If not, add no-reply@dropbox.com to your email contacts and try again, to see if that helps.

[bum]

Still not working. I am getting this 

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

After that it says, there is a problem logging in

[Megan]

Hi @bum, can we send you an email, in order for us to have a closer look into this? 

[Robtapp]

I have been trying to access my dropbox account for the past week and have not received any 6 digit access code emails. I have a Yahoo.co.uk email address and there are no spam filters on. I have tried adding the noreply@dropbox.com and no-reply@dropbox.com addresses to my contacts but still nothing. What else can I do? I really need access to this Dropbox account.
Thanks

[Hannah]

Hey @Robtapp, thanks for letting us know about this.

Can we send you an email, so we can look into this?

[Robtapp]

Hi Hannah

Yes That would be great thanks.

Rob

[Nancy]

Hey Rob! I was ready to log a ticket for you, but I see you already have one open with our support team. 

Please continue replying back to them, and I’ve also left them an internal note so that they know you’ve reached out to us here.

Cheers!