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Re: Not receiving verification email

Not receiving verification email

joscastellan
New member | Level 2

I created a new account and I can not sign in because the return code from my email never come.

joscastellan_0-1676904928684.png

 

4 Replies 4

Jackson
Dropbox Staff

Hello there @joscastellan, I hope you are well. 

 

As a first step, you should check your spam folder.

 

Also, add no-reply@dropbox.com to your contacts, and then retry.

 

Let me know if this works.


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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joscastel
Explorer | Level 3

Revise spam y agregue contacto y

Sigue sin funcionar.

joscastel
Explorer | Level 3

quisiera saber si hay algún correo donde escribir directamente a los administradores de dropbox.

I want to know if there is some email to write directly to de dropbox admnistrator

 

Walter
Dropbox Staff

Hey @joscastel, sorry to hear you're having issues with this.

 

If you'd like to reach out to our support team for further assistance, you can use this form from an incognito window where you're NOT logged into any Dropbox account. 

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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