cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notification for two files "File is "online only file" to open it first move it into your dropbox"

Notification for two files "File is "online only file" to open it first move it into your dropbox"

sstructural1
Explorer | Level 4

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried to find the files in dropbox online and delete them but they are not there. I'm not trying to open these anymore, I had them on the computer the other day and then started to delete them and there was a sync issue. I unloaded then reloaded the dropbox app and these two notifications go all day. I don't want to turn off notifications because there are other notifications that I get that I want to see, the issue is for these files I'm not even trying to open.

2023-07-14 10_08_26-.png

20 Replies 20

Hannah
Dropbox Staff

Hey @PrimeSpcts, thanks for joining our Community.

 

Are you still facing this issue?

 

Has the Dropbox application finished syncing all your files?

 

You can check the sync status of the app, by hovering over the Dropbox icon in your system tray.

 

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    PrimeSpcts New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Valtteri Explorer | Level 4
What do Dropbox user levels mean?