Settings and Preferences
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Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update. How do I get this back please? I can't work like this.
Hi sorry I moved last month and haven't been able to try this out. I just downloaded via the link you sent and I'm still having the same issue. It's very possible that I had synced all of my files at one point and then changed what I was syncing which cause this maybe? Because it's just so weird to me that this entire folder except for the 'instrumental' file is available, but the instrumental version is 'online-only'.
There's no option for me to download, even when I go on the browser version it doesn't appear in the original folder. Do I need to change my selective sync preferences? I really want to wipe my entire computer because these file sync issues are so confusing and complicated in my finder now, but I don't want to lose everything:(
Hi from me as well, @abbipress!
From what I can see, it looks like you’re missing all Dropbox options from the dropdown menu. Do you see exactly the same thing if you right click on the rest of your files, as well?
Can you follow the accepted solution provided here, and let me know if you see any difference afterwards?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there! Correct, any file that I right-click doesn't have any Dropbox options. I just followed the steps for the Finder Extensions and Dropbox was the only one I had checked this whole time. Are there any other options for me? I just updated my mac to Ventura 13.3.1, not sure if that matters.
Thanks for the additional info!
Just to clarify, did you also relaunch your Finder after checking the Mac Extensions, and it didn’t make any difference?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @abbipress, at that point, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes sure! You can email [email removed as per Community Guidelines]
Hi @abbipress, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there - I was passed along to someone else in my email thread for support and when I just replied it said the inbox is unmonitored and that I would have to submit another ticket...
I've been communicating through support for a couple of months now, is there anything else I can do? I'm getting to a place where I feel like I should give up.
Hey @abbipress, sorry to hear you're having issues with this.
Could you share your ticket ID with us so that we can look it up in our system?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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