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Re: Password reset email not received

Password reset email not received

RobySeek
New member | Level 2
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Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

111 Replies 111

jawan
Explorer | Level 3
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Hi Megan

thanks for your response

I am afraid using Incognito did not help, it says email sent but nothing comes through.

Tested mailbox  and it receives from internal and external senders.

 

thanks

Megan
Dropbox Staff
Go to solution

Hey @jawan!

 

Just sent you an email, please have a look and respond back to me, in order for us to work closely on this.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jawan
Explorer | Level 3
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@Megan

sorry its the different email address that I am using that has issue, I cant login into dropbox with that account, hence I am using this one.

how can I give you the email address. ?

thanks

jawan
Explorer | Level 3
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@Megan 

can you please resend the email you sent, i had to create mailbox for this user.

thanks

Hannah
Dropbox Staff
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Hey @jawan, sorry to jump in here!

 

Are you still having an issue with this? Do you still need us to reach out again?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jawan
Explorer | Level 3
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@Megan 

thank you all good now

not sure what happened in the background but I am receiving password reset email now.

 

Rickdb82
New member | Level 2
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I am having the same problem. I tried every suggestion in this thread.

 

Could somebody contact me and help me out? 

Hannah
Dropbox Staff
Go to solution

Hey @Rickdb82, no worries, I just sent you an email, so we can look into this internally.

 

Cheers!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Albaroody
Explorer | Level 3
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I have been following this page for an answer to a siimilar problem

 

I remember my password and it logs me in, but after that it asks me to get a 6 digit number from the inbox, when I do I don't get any messages, I have added no-reply to the contacts but nothing works, FYI I'm currently logging in from my personal account that doesn't have this problem.

 

I hope someone would help me figure this out.

Jshynn
New member | Level 2
Go to solution

Hello, I forgot my password and I am not receiving the email that helps me reset it. 
What can I do? 

Thanks

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