Settings and Preferences
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Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
Hi Megan
thanks for your response
I am afraid using Incognito did not help, it says email sent but nothing comes through.
Tested mailbox and it receives from internal and external senders.
thanks
Hey @jawan!
Just sent you an email, please have a look and respond back to me, in order for us to work closely on this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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@Megan
sorry its the different email address that I am using that has issue, I cant login into dropbox with that account, hence I am using this one.
how can I give you the email address. ?
thanks
Hey @jawan, sorry to jump in here!
Are you still having an issue with this? Do you still need us to reach out again?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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thank you all good now
not sure what happened in the background but I am receiving password reset email now.
I am having the same problem. I tried every suggestion in this thread.
Could somebody contact me and help me out?
Hey @Rickdb82, no worries, I just sent you an email, so we can look into this internally.
Cheers!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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I have been following this page for an answer to a siimilar problem
I remember my password and it logs me in, but after that it asks me to get a 6 digit number from the inbox, when I do I don't get any messages, I have added no-reply to the contacts but nothing works, FYI I'm currently logging in from my personal account that doesn't have this problem.
I hope someone would help me figure this out.
Hello, I forgot my password and I am not receiving the email that helps me reset it.
What can I do?
Thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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