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Password reset email not received

Password reset email not received

RobySeek
New member | Level 2
Go to solution

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

111 Replies 111

EragonSoftware
New member | Level 2

I think operators who actually work at @dropbox misread our / users complaints.
So I reached this thread by looking into why a certain e-mail address cannot receive emails from dropbox.

This is NOT an issue with our e-mail settings, providers, or anything else.
A friend I am trying to help out just encountered the same issue today.

So I went to my dropbox account, and shared a file with 2 different e-mail addresses.

One of them doesn't even get the e-mail, I have checked in that server's cpanel account, the email doesn't reach the server, period ! Dropbox is NOT sending e-mails to certain addresses.
And we would like to know WHY and how to fix this.
The e-mail address in question is [email removed as per Community Guidelines]
If I share the same file with another e-mail address on the same server, it goes in without a problem.
PLEASE DO NOT TELL ME TO LOOK INTO THE JUNK OR SPAM FOLDER.

The e-mail DOES NOT GET SENT / OUR MAILSERVER DOESN'T EVEN GET IT !

Thank you

 

Nancy
Dropbox Staff

Hi @EragonSoftware, I’m sorry to hear about this. 

 

Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow.

 

As they have account visibility on their end, they'll be able to help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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