cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Persistent Dropbox pop-up notifications about files being online-only on Win11

Persistent Dropbox pop-up notifications about files being online-only on Win11

frnkc-6
Helpful | Level 6

My Win11 Dropbox continues to hammer me with Popups that say: 

"Sync Status  These files are online-only. To Open them, first move them into your Drop box folder."

I traced some of these files to my \Dropbox\dropbox.cache folder.  I deleted it. 

The Popups just kept Popping. 

 

I deleted Dropbox App on Win11 and Reinstalled it.   That did not help. 

The Popups just kept Popping. 

 

I cloned my Dropbox folder to my OneDrive ... it continues always say it is uploading 89 files. 

It makes no progress uploading the 89 Files. 

The Dropbox Popups Just Keep Popping.  

Is there a fix?   Thank you ....

 

 

13 Replies 13

frnkc-6
Helpful | Level 6

Thanks, Hannah ....

I do think the problem is 'synch' of the directory "dropbox.cache" from Dropbox to my OneDrive. 

I there fore used the file-name utility "SwiftSearch' (great tool) to locate all places where "dropbox.cache" existed on my PC.  I deleted all of them, and then I re-set my SynBack Pro "mirror" backup utility to ignore the "dropbox.cache" in my main Dropbox folder.  I CCLEANED leftover debris on the PC, rebooted, and so far .... no popups ... so far.  

 

The answer?? Do NOT Synch "dropbox.cache" from Dropbox to any cloud account. 

Maybe I stomped on this bug.  

I'll let you know if they come back. 

Thanks! 

Megan
Dropbox Staff

Thanks for the heads up @frnkc-6!

 

Definitely keep an eye on it, and update us if you notice the pop-up returning!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

VesaJuvonen
New member | Level 2

I have exactly the same popups and Onedrive syncing messages (syncing 89 files), all the time! 
It is time for you to resolve this.

This problem does not exist on any other computers but one

UptownPulp
Explorer | Level 4

@VesaJuvonen

Upon checking in for updates, I've noticed they locked the main thread with no final update, resolution, or response. So, it appears they don't care to fix it. We narrowed down the issue and it seems to me like it should be an easy fix, yet their stance is that Dropbox is not meant to be backed up by another cloud service. Sorry...

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    UptownPulp Explorer | Level 4
  • User avatar
    VesaJuvonen New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    frnkc-6 Helpful | Level 6
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?