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My dropbox account recovery

Phone number has changed/new phone... HELP!

tek825
Helpful | Level 5
Go to solution
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP!

*Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#
14 Replies 14

Shdhin
Explorer | Level 3
My old phone number lost and my phone broken. My old phone relme 5 model. Please help me give me new password

Shdhin
Explorer | Level 3
My old phone broken. Please help me dropbox tem

Nancy
Dropbox Staff

Hey @Shdhin. Just to clarify, did you previously enable two-step verification on your Dropbox account? 

 

If not, and you just don’t remember your Dropbox password, do you currently have access to your linked email address?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Shdhin
Explorer | Level 3
Hi team. My dropbox account can not give access. Buses my old phone broken. Know my new phone can not give access, Pleas help me. Recovery my dropbox account
Thanks.

Megan
Dropbox Staff

Hey @Shdhin, would you mind describing with as much detail as possible, what's happening here? 

 

When you say that your Dropbox account can't give access, what do you mean? 

 

Do you have access to your account in any way possible? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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