Settings and Preferences
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Please stop asking me to upgrade I can't afford it I've had seven emails yodayb asking I DONT WANT TO UPGRADE Please stop or I will cancel account
Hey @Buddy1hound, thanks for flagging this with us.
Do I understand correctly that you got the same email notification to upgrade your account 7 different times today? Or was the content of those emails different?
I assume you've already did that, but could you confirm that they're all coming from an official Dropbox domain?
Let me know what you find!
Walter
Community Moderator @ Dropbox
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Hey @Buddy1hound, do you perhaps see an unsubscribe button at the bottom of those emails?
Can you try it, to see if it helps?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Buddy1hound, could you maybe send me a screenshot of the emails you've received, asking you to upgrade?
Is it possible that your account's storage is getting full?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Buddy1hound, keep in mind that these notifications are expected if you've reached your allocated quota.
Do you receive those warnings as email notifications only, or from your Dropbox app as well?
You should be having the option to unsubscribe from the emails, on the bottom part of the body structure. If you don't see the option there, I could provide you with the steps on how to take a screenshot, if you could let me know the OS you're using.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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