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Preference icons disappeared and won't come back - using Windows 10

Preference icons disappeared and won't come back - using Windows 10

Marjoline
Explorer | Level 3

Hi there, I hope you can help.

Since a couple of days I have lost any access to the Dropbox Preferences. By which I mean the icons that give access to the location where the files are stored on the pc, the sync settings, etc.

Preference options bar

Instead I only see a sort of sync status pop-up:

Sync status

I closed down and restarted the pc. I deleted and reinstalled Dropbox. Nothing helped.

 

Any idea's what might be going wrong here, and how to fix it?

 

 

 

 

3 Replies 3

Marjoline V.
Explorer | Level 4

Gosh. I think I found a bug!

 

I suddenly recalled that recently on this pc I had problems with an application showing very tiny letters. So I enhanced all letters from 125% (default) to 150%. 

Dropbox-options-back-by-reducing-overall-letter-size.png

Now I reduced the letters again from 150% to 125%, and Eureka! The Dropbox pop-up box is back in its entirety, including the access to the icons for managing preferences etc.!

 

Probably a tip for the Dropbox developers to take another look at the pop-up Dropbox box, and check how it behaves under different accessibility settings? Otherwise this could pose a great problem for those needing to enhance the font-size due to limited eye-sight. 

Marjoline V.
Explorer | Level 4

Check out the problem/bug and solution here:

 

https://www.dropboxforum.com/t5/Settings-and-Preferences/Preference-icons-disappeared-and-won-t-come...

 

Probably a tip for the Dropbox developers to take another look at the pop-up Dropbox box, and check how it behaves under different accessibility settings, especially overall font size? Otherwise this could pose a great problem for those needing to enhance the font-size due to limited eye-sight. They won't be able to access the preferences, and therefore not able to change them.

 

 

 

 

Walter
Dropbox Staff

Hey @Marjoline V. - thanks for flagging this with us and also sharing your tip on how you fixed it. 

 

If you have anything else to add, please let us know. 

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Marjoline V. Explorer | Level 4
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