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Red "notification" dot doesn't leave my desktop app on macOS

Red "notification" dot doesn't leave my desktop app on macOS

GratefulUser
Explorer | Level 4

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?

25 Replies 25

GratefulUser
Explorer | Level 4

Thank you. I did that. Syncing seems to work (yay). But ALAS, the problem persists. Still that "1" in a red dot, even though I have no notifications...

 

Really distracting.

Hope you can help.

Jay
Dropbox Staff

Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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GratefulUser
Explorer | Level 4

Where might I find "Sync history and Activity"?

 

GratefulUser
Explorer | Level 4

Oh, I found it--assuming that's what comes up when I first click on the icon. I don't see anything in yellow under either tab.

 

(This is a bug mentioned all over the place on various community threads...)

GratefulUser
Explorer | Level 4

AND...I just got a pop-up that said something happened with Dropbox and I needed to re-start.

 

I don't know how.

 

And the icon at the top of my desktop has disappeared.

 

Help!?

GratefulUser
Explorer | Level 4

I found Dropbox in my Applications folder (grayed out) and clicked it. Now it seems to be back--you all must be doing something. And it's back on the desktop--WITH THE RED DOT! Omg, this is nuts.

Jay
Dropbox Staff

Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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GratefulUser
Explorer | Level 4

194.4.6267  Up to date

 

 

Megan
Dropbox Staff

At that point, can we send you an email, in order for us to have a closer look into this @GratefulUser


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GratefulUser
Explorer | Level 4

Sure.

REMOVED

 

But I think -- having seen this on threads for a very long time -- this may be something I'm just gonna have to live with.

 

Thanks.

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  • User avatar
    GratefulUser Explorer | Level 4
  • User avatar
    Jay Dropbox Staff
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    Megan Dropbox Staff
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