Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?
Thank you. I did that. Syncing seems to work (yay). But ALAS, the problem persists. Still that "1" in a red dot, even though I have no notifications...
Really distracting.
Hope you can help.
Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Where might I find "Sync history and Activity"?
Oh, I found it--assuming that's what comes up when I first click on the icon. I don't see anything in yellow under either tab.
(This is a bug mentioned all over the place on various community threads...)
AND...I just got a pop-up that said something happened with Dropbox and I needed to re-start.
I don't know how.
And the icon at the top of my desktop has disappeared.
Help!?
I found Dropbox in my Applications folder (grayed out) and clicked it. Now it seems to be back--you all must be doing something. And it's back on the desktop--WITH THE RED DOT! Omg, this is nuts.
Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
194.4.6267 Up to date
At that point, can we send you an email, in order for us to have a closer look into this @GratefulUser?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Sure.
REMOVED
But I think -- having seen this on threads for a very long time -- this may be something I'm just gonna have to live with.
Thanks.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!