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Red "notification" dot doesn't leave my desktop app on macOS

Red "notification" dot doesn't leave my desktop app on macOS

GratefulUser
Explorer | Level 4

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?

25 Replies 25

Megan
Dropbox Staff

Hi @GratefulUser, I just sent you an email!

 

I'll be happy to see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GratefulUser
Explorer | Level 4

Megan, my email to you bounced back...

Megan
Dropbox Staff

I can see an update on our email chain, but haven't gotten to it yet @GratefulUser.

 

I'll respond back as soon as possible. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GratefulUser
Explorer | Level 4

Thank you. I got a response from Protonmail that my email to you "couldn't be delivered." Is that because you hadn't opened it?

Jay
Dropbox Staff

The system we use would open emails automatically. I can see that the agent provided information on how to access the security page on the Dropbox site.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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GratefulUser
Explorer | Level 4

Thanks for the link.

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    GratefulUser Explorer | Level 4
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    Jay Dropbox Staff
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    Megan Dropbox Staff
What do Dropbox user levels mean?