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Selective Sync

Selective Sync

NickyR
Explorer | Level 3
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I would like to use selective sync. However I can not find the sync options in my preference roll down menu. How can I proceed? 

Tx for your reply, Nicky

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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You need to find Dropbox on your status bar (i.e. the bit near the clock of your computer), then click on the icon top right:

Google Chrome - Reply to Message - Dropbox Community 2023-02-18 at 3.05.23 PM.png

In that menu click on Preferences and then 'Sync'

Mark_0-1676732879218.png

 

 


 


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View solution in original post

12 Replies 12

Walter
Dropbox Staff
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Hey @NickyR, sorry to hear you're having issues with this.

 

You should be able to find adjust your selective sync settings through the app's preferences under the Sync tab.

 

Let me know if you nee anything else!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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NickyR
Explorer | Level 3
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Hi Walter, thanks for your quick response. My problem is that I do not get a roll down menu to be able to click preferences and therefore do not get to choose a sync tab... 

Am I looking at the wrong spot? See below, this is what I am seeing below Preferences.....

 
Language
Date format
Early releasesGet included on early releases for new Dropbox features.
See info about people who view my filesMore about viewer info
Manually added contacts
Default access to folder uploads
Online-only files on Mac

Walter
Dropbox Staff
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It sounds like you're looking at your account's settings online and not the desktop app's preferences @NickyR 

 

Is the desktop app running on your computer at the moment? If so, you should  be able to see a Dropbox icon in your menu bar/system tray


Walter
Community Moderator @ Dropbox
dropbox.com/support


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NickyR
Explorer | Level 3
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It says that the app is installed so I am assuming that thats what I am working in. When I push the Dropbox icon on my task bar, it directs me directly to the files on my pc.....

 

Online this is what I see

NickyR_0-1676393085895.png

 

Walter
Dropbox Staff
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Are you simply clicking or double-clicking the Dropbox icon on your task bar? Also, is this the Dropbox folder you're clicking on or the app's icon in your system tray @NickyR

 

You should be able to bring up the app's preferences by simply clicking on the Dropbox icon in your system tray, that's why I'm asking. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Elisa Adams
Helpful | Level 5
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I am having the same problem! I urgently need to un-sync some very large files and cannot find the "preferences" to click on. I do have an icon in my tray and it seems to open Dropbox in my browser, but when I open it from my desktop instead I still don't have the button I need to click. Please help!

Elisa Adams
Helpful | Level 5
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Also--when I click on my avatar at the upper right of the screen, one of the options there is "Install Dropbox App." Does this mean the app is not actually installed already? I am working on a brand-new Win 11 laptop that was set up only a few days ago by a tech professional who downloaded Dropbox for me, so this doesn't seem possible, but it looks like it is an option for me and I don't know why. Any help appreciated--I have hit a wall here! Thank you.

Claire Oldham West
New member | Level 2
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I have the same issues, I'm going to look on YouTube to see if I am missing the obvious! This is so frustrating as this should be so easy.

 

Mark
Super User II
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Hi all

 

You are using the website to do this which is incorrect. The options that you have shown above are from the website. 

 

You need to do this on your COMPUTER on the DROPBOX SOFTWARE. 


 


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    Elisa Adams Helpful | Level 5
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    Mark Super User II
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    Claire Oldham West New member | Level 2
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