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Still getting notification emails to my old address

Still getting notification emails to my old address

nichollsvi2
New member | Level 2
Go to solution

Changed email on account to new account. Still getting notifications to old account. Any idea how to fix? Thanks. 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Yes, this should help with the emails you receive from now on.

 

Let us know if you experience any further issues!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @nichollsvi2, thanks for bringing this to our attention.

 

What notification emails are you getting to your old email address?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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nichollsvi2
New member | Level 2
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It was an advertisement for 1 month free of dropbox plus, basically one of the tips messages/notifications. 

Walter
Dropbox Staff
Go to solution

Hey @nichollsvi2, sorry to jump in here, but I was wondering if you're seeing an 'unsubscribe' button towards the end of the email. 

 

Could you have a look and let us know what you find?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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nichollsvi2
New member | Level 2
Go to solution

Yes I did. Will that unsub me from Dropbox or just click off whatever items I want. My profile itself has the correct email. 

Jay
Dropbox Staff
Go to solution

Yes, this should help with the emails you receive from now on.

 

Let us know if you experience any further issues!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    nichollsvi2 New member | Level 2
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    Walter Dropbox Staff
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