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The red notification showing on the icon isn't going away

The red notification showing on the icon isn't going away

JayneK
Helpful | Level 5

Hi

Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.

22 Replies 22

Wilhelmus
Helpful | Level 6

hello Nancy,

I have now been able to solve the problem. I had done a re-install before, but not the advanced method that Dropbox suggests. So, for example, I had not manually removed the name Dropbox from the registry. I have now followed those instructions correctly and the case now works fine and my laptop is very stable and Dropbox works fine.
Thank you for your response, greetings, Wim

rlb35680
Helpful | Level 5

This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the "fixes" work. See attached images. dropbox red x.jpg

 

This picture shows that the Dropbox setting is marked "Off"This picture shows that the Dropbox setting is marked "Off"

 

rlb35680
Helpful | Level 5

And now it just went away. It was a "stuck notification". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that. 

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Top contributors to this post

  • User avatar
    rlb35680 Helpful | Level 5
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    Wilhelmus Helpful | Level 6
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    Nancy Dropbox Staff
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    hpeabody Helpful | Level 6
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