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The web page does not open when one click on the icon.

The web page does not open when one click on the icon.

bi3mw
Helpful | Level 6
Go to solution

Hello,
I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).

 

My browser: Firefox 115.2.1esr (64-bit)
Operating system: Ubuntu 20.04 LTS

 

It should be noted that it worked at the beginning and then suddenly no longer.

-bi3mw-

12 Replies 12

Rich
Super User II
Go to solution

@bi3mw wrote:

Now is this primarily a Dropbox problem or a Firefox problem ?


All Dropbox does is save a file to your local drive and tells your computer to open it. It has no control of the process beyond that. I'd point to Firefox ESR being the issue, since it's working as expected in Chrome, and not Dropbox.

 

Side note, it works fine in Firefox (not ESR) on Windows.

sundit
Explorer | Level 4

I got the same problem on Ubuntu 22. I think the problem is due to Firefox snap-installation.
Take a look at: https://ubuntuforums.org/showthread.php?t=2478275

Nancy
Dropbox Staff

Hey @sundit! Unfortunately, we can’t click on any links on the forum, due to security reasons. 

 

If you want though, you can attach a screenshot here by clicking on the small camera icon above your message box (right before you post).


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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