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Verification code not working on the desktop app

Verification code not working on the desktop app

Jessica5555
Explorer | Level 4
Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.
12 Replies 12

Hannah
Dropbox Staff

Hey @brianmoore53, thanks for bringing this to our attention.

 

This is in regards to the two-step verification code, right?

 

Have you tried resetting your password, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Michael G.134
New member | Level 2

It's now April 2024, I've just got a brand new laptop with Dropbox installed, and get the same issue.

It sent me two security codes, I typed them in perfectly (within 10-15 seconds), and it rejected both.

 

I also loathe that Dropbox wants access to my Contacts, for me to login using Google.  They don't even make it an option.

Nancy
Dropbox Staff

I’m sorry to hear this, @Michael G.134. Have you reinstalled the Dropbox app on your device, and it didn’t help either? 

 

You can also try resetting your Dropbox password as an extra step, and it see if there’s any difference afterwards.

 

Otherwise, feel free to send me a screenshot of any errors you’re getting, and I’ll have a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Michael G.134 New member | Level 2
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    Hannah Dropbox Staff
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    brianmoore53 Explorer | Level 3
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