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Re: Why was my account disabled?

Why was my account disabled?

toannguyen2020
Helpful | Level 6
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Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Hi @toannguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

115 Replies 115

Walter
Dropbox Staff
Go to solution

Hi @toannguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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toannguyen2020
Helpful | Level 6
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Hi @Walter,

I have sent 2 emails about this problem (2020/07/11 and 2020/07/13) through this form 

But, I didn't receive an answer (except automatic email).

This problem is important, because many client has sent realtime data to Dropbox.

Please help me!

Lusil
Dropbox Staff
Go to solution

Hey @toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account. 

 

Let us know though if you have any other questions or issues along the way, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Mohddaim
Helpful | Level 6
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Why my account was disabled without warning or notic

Mohddaim
Helpful | Level 6
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Didt u get it back your account ?

Pr0xy
New member | Level 2
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Failed to login: acc disabled.
It worked perfectly last week .
But now when i try to sign in it says this account has been disabled.
I can't even reset passwords.
I havn't got any emails with reasons why.

 

Martijn1
Helpful | Level 6
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Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.

What can i do now?

Daphne
Dropbox Staff
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Hey there @Mohddaim and @Pr0xy, I'm sorry to hear about the situation here!

 

As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.

 

Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Jay
Dropbox Staff
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Hi @Martijn1, thanks for posting today!

 

I've merged your post to this thread. Could you try the steps provided by @Walter in order to contact the support team directly?

 

As this is related to sensitive account details, we wouldn't be able to assist much over the community.

 

Let me know the ticket number when you receive it!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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