Why was my account disabled?

[toannguyen2020]

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

[drsmhb]

چگpleaae be patient, they will answer soon

[bogrosnounours]

They answered me back vit I had to create an other drop account that subscribe fir one month $ to be abble to have 24h respond .

They asked that i respond from the e-mail of the lost drop box the their s to the e-mail associated to the new drop box account .

Waiting ...

First response took about 24 h

Waiting ...

[maquiagro]

A month ago I have been claiming with several tickets and I have no answer , it was disabled for no reason  is You can send me an answer to that email so I can get it back, thank you very much.

I have all my work in your cloud and I pay monthly for your service

[404notfound]

My dropbox account is disabled, so I registered an account to log in to this community to ask for help. When I try to reset my password, the system says that the account has been disabled, I don’t know why,

There are precious memories in my account, I can’t find them now, please help me!

[Walter]

Hey @404notfound, thanks for joining the discussion here and sorry to hear about this. 

Have you tried Hannah's suggestion to contact our Support team as outlined here?

[bogrosnounours]

How can you affirm that ? for what ever reason it is ... i must recover my 'digital life'

Everything is in there .
I taught i had a physical backup but their new 'space saver thing' is really invasive no?

No back up available anywhere where I had selective sync folders I have the whole drop box in one hard drive : only traces of files are there ... 99% are 'unreadable' / kind of 'corrupted'

I got no back up a i taughts it was on a synked hard drive. EVerything in my life that can be digitalised was there From Photos / personal infos to my whole company clients work infos ...everything.

I see the files but can't read them . They have it all . For what ever the reason drop box did that, there is no way i won't do everything possible to recover this.

I'm really impatient to get to understand what happened and why

[bogrosnounours]

Really?

[Lovertoy287]

How can I recover my Dropbox account that was disabled? I need help I have important work on my account.

[viqhar ahmed]

I have a paid subscription to Dropbox and i had paid just 5 months back.

I am a dropbox user since 8 years.

3 days back my dropbox account was disabled without any email or notification.

I am not able to login to my account and there is nobody to reply to my tickets in the Dropbox Support.

I feel cheated for both the money i am paying and also for my files which i cannot access. 

I am like a sitting duck without conducting my work since i no more have access to my files.

Pls help

[FerasNoor]

My account was suddenly disabled without any notice. I know the email and password but when I login, it gives me "Sorry, this account is disabled".  Also my account was logged out from all devices. I have submitted 4 ticket requests to the customer support team and I didn't get any response yet (more than 4 days). This is an annual paid family account which has been disabled without any notice.

Is there a solution to this problem? How I can contact the customer support via phone or email. This is a critical issue for me and my family for work and school.