Why was my account disabled?

[toannguyen2020]

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

[bogrosnounours]

Ok I can understand what you're saying ... but

If there are files they consider against their policies...why simply not deleting those?

I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box.

Everything and I have to let sll this go without knowing what snd why that happened ?

[Justin04]

I’ve had Dropbox for several years without issues. One day the app on my computer has been deleted and my account no longer appears. I am sure that no one could access my physical computer. I’ve emailed Dropbox 3 times and I haven’t heard any sort of reply. I had lots of files on there. They have no helpline which is super disappointing. How can I contact them or try to recover these? Customer support is incredibly disappointing for a company like this

[Megan]

Hey @Justin04, thanks for checking in with us. 
 
I moved your post here, where other users have experienced a similar issue. 
 
Do you have a reference to a ticket number so I can look into this for you?
 
Thanks again!

[Mark]

What error do you get when you try and log on?

[Jay]

Hi @Andinoxxiii, thanks for contacting us.

You mentioned that you tried to contact the support team previously.

Do you have a ticket ID from the automated response so I can check our system regarding this matter?

This will help me to assist further!

[Ali bouelyan]

I am very active on my account I use it all the times I even have it upgraded.. For some reason my account has been disabled. Please help me.
I have opend a ticket asking for help and waited for more than a week now with no respond at all.. what should I do??
I created this new account just to post this discussion.
Error String: This account has been disabled

[bogrosnounours]

@Ro

2020 really ? 😳

Do you have an idea of what can be that malicious thing you ve done ?

[bogrosnounours]

Not sure to understand your answer.

But that's fine

Stef

[Jacopo Conte]

Hello everyone,

I have been opening tickets for three weeks to understand why my account has been suspended.

I went in smoothly and then suddenly I couldn't get in anymore.

I tried password recovery (although I'm sure of my password) and I get the message: "Sorry, this account is disabled".

No emails, no communication from Dropbox and a paid PRO account until September 2021.

I have now logged in with a new account to be able to post in the forum.

it is absurd that a paid account is deactivated without any explanation or communication.

As suggested, I also tried to open more than one ticket incognito without any response.

I would like some answers please,
thank you
Jacopo

[Bruce77]

I have a Dropbox Plus account in good standing, which I use every day.  On Friday it was suddenly disabled without warning or explanation.  I contacted support three days ago, but I still have no answer.  Hence I can't access my account and my 1TB + of files.

This is very worrying and distressing.  How can I find out what has happened?  More importantly, how can I get my files back?