My account has been disabled

[Jacopo Conte]

No warning emails.

No time to have time to recover your files.

Without warning, you allow yourself to deactivate the account of those who have been paying you for years.

I have had Dropbox for more than 10 years with the account that you had been disabled and I still think that as a service it is excellent and has many excellent features, so much so that I have created accounts for more than ten companies of my clients.

Unfortunately, the situation is different when I think about how you are managing me and the many other people who have seen their account deleted without warning.

It seems absurd to me.

[Kim25]

Hi Dropbox team! I've experienced the same issue. My account has been disabled and I wanted to see if I can recover my files.  There are some important files in there. I access my Dropbox regularly and paid for business membership. I'm not sure what went wrong.

I've raised a ticket a few days ago and wondering if you can advise me further about my case.  My ticket number is #13494947. 

Thank you very much in advance! 🙂 

[bogrosnounours]

You ll not recover anything unless your case get in the hand of domrone examining your d box content thst will confirm if really or not you broke some rules that put the company in a place that you had illegal content .

So if you know this already. You'll not recover anything .

Easus data recovery made me recover most of my content by the way

[Geekymage]

I have the same issue I was using it from app
Can anyone help

[j4kconsulting]

Hi .... I faced the same situation. The account was suddenly disabled and I really urgently need to get back on.

I have got ticket number Ticket #17131565. How long will it take for someone to contact me?

Thanks a lot.

[Jay]

Hi @j4kconsulting, I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.