Account disabled

[Martijn1]

How and where can i make an ticket?

Friendly greetings,

[Daphne]

Hey @Martijn1!

Like Jay mentioned, you can find the steps outlined by Walter in this thread. Specifically, this post.

Hope that helps!

[Mohddaim]

I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.

[Mohddaim]

I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team

[Lusil]

Hi there @Mohddaim, thanks for checking in with us.

Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket. 

I was able to locate it and have made sure to pass your comments along. 

As soon as they have more information on the matter, they'll get back to you. 

In the meantime, if you have any other questions, just give us another nudge. Thanks!

[Mohddaim]

Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?

[Lusil]

You can find more info on the Support response times and available hours, in this article. 

Hope this helps, @Mohddaim.

[Mohddaim]

@toannguyen2020 didt u get it back your account ?.. and how long it did take them to revovery your account ?

[toannguyen2020]

yeap, i has get back account after 3day.

[Diego_Perez44]

My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!