Wrong email account

[TT-2022]

Hi there!
I received a promotional account (100gb free for 1 year), but I mistyped the email address (forgot 2 digits!) and am unable to update it from the app or on the web because the erroneous email address cannot be verified. Chat is also disabled until the erroneous email is verified (which it had better not be because it won't be me!).

- this is totally my fault

How can I correct the email address? Is there a human being who can remedy this if I call (can't find a customer service phone number anywhere on the website).

Anyone knows how can I remedy this?!

Thank you!

[TT-2022]

Update: discovered that the correct email address already has a dropbox account...I want to move the 100GB from the wrong account to the existing account - how can I do that? Also, d I need to delete the dropbox account with the erroneous email?

[Mark · Accepted solution]

Hi @TT-2022 

You cannot move bonus space to a different account I'm afraid. 

All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc. 

[TT-2022]

Well that's a bummer! I just tried creating another email with the wrong address and it's already in use. I'm terribly annoyed with myself for messing up the email address in the first place. I am also grateful to you for answering so promptly.

UPDATE: I tried what you suggested and that worked, alleluia! It's so much easier transferring data when you have 100gb available vs 2gb! Thanks for your help!