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after update have error in group folder so need to resync. but old path is gone

after update have error in group folder so need to resync. but old path is gone

mimyotots1
Explorer | Level 3

after update have error in group folder so need to resync. but old path is gone. so how i can make a shortcut or folder that will redirect to my old folder name "Dropbox (TEAM NAME)".

in my team they have the hidden folder that link in my main account it lost. so need to use the new link but my apps/config not working due to path change name

1 Accepted Solution

Accepted Solutions

Re: after update have error in group folder so need to resync. but old path is gone

Jay
Dropboxer

This article on the Microsoft site gives you the info you need to create a symlink.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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8 Replies 8

Re: after update have error in group folder so need to resync. but old path is gone

Jay
Dropboxer

Hi @mimyotots1, thanks for messaging the Community!

 

It sounds like you're referring to a symlink or junction point.

 

Depending on your OS, it would vary on how to create one of them. I'd recommend reading up on how to create one of these items on your machine to see if this helps.

 

If you need any further assistance, please let me know.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: after update have error in group folder so need to resync. but old path is gone

mimyotots1
Explorer | Level 3

mimyotots1_0-1665024776003.png

here if you can see in my team. they still able to have this hidden folder so the templates and software we use still able to work because the old link still able to use. 

but in the other account (admin) we didnt have this anymore so they cant use the templates and software that link to old link. 

due to the upgrade of Dropbox it was move to new folder. so all links was dead and it will takes months if we will repath all templates and softwares.

Re: after update have error in group folder so need to resync. but old path is gone

Jay
Dropboxer

Thanks for the info, you're referring to the hidden symlink as referenced on this page.

 

If one wasn't created on your device automatically, then you'll need to create one on your own. We'd recommend researching official resources and sites in order to successfully create a symlink to the Dropbox folder.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: after update have error in group folder so need to resync. but old path is gone

mimyotots1
Explorer | Level 3

where i can find this creating of symlink. 
because on my team they have their own. 

also this was the old Dropbox link. so not sure how and where. 
because before the update all working fine.  then now dropbox have new folder name and inside have another. 

its really affect all of company works. were having a hard time. 

Re: after update have error in group folder so need to resync. but old path is gone

Jay
Dropboxer

This article on the Microsoft site gives you the info you need to create a symlink.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: after update have error in group folder so need to resync. but old path is gone

jamesthomas
New member | Level 2

where can I discover this symlink creation? since they have their own team on mine. This was the previous Dropbox link as well. I'm unsure about how and where. because everything was running smoothly before the update. Dropbox has since added a new folder with a different name within.
It seriously affects all business operations. were experiencing difficulty.

Re: after update have error in group folder so need to resync. but old path is gone

mimyotots1
Explorer | Level 3

i see. already watch videos in YT. but not sure why it wont proceed. 

mimyotots1_0-1665073286217.png

 

 

Re: after update have error in group folder so need to resync. but old path is gone

Megan
Dropboxer

Hey guys, I hope you're both doing well!

 

It'd be for the best of reasons, that I suggest you reach out to Microsoft about this. They should be able to provide the info you need, and guide you as to how you can achieve what you want. 

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    mimyotots1 Explorer | Level 3
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