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android app not working.

android app not working.

gdk2311
New member | Level 2

Trying to log into the android app, keep getting "Unknown error, please contact Dropbox customer support".

I can log in on the web browser, but not the app. Have tried Force stop,  un-install, re-install, but still the same problem.

Any advice?

1 Reply 1

Re: android app not working.

Walter
Dropboxer

Hey @gdk2311, sorry to hear you're having issues with this.

 

Could you clarify your device's exact OS and the version of the mobile app you're trying to install there?

 

If you happen to be on the Basic plan, have you made sure that you have no more than 3 devices connected to your account when installing the mobile app?

 

Let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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