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Re: iPhone shows a white page, when signing in.

iPhone shows a white page, when signing in.

eddie9
New member | Level 2

Getting a white screen when signing in. Using an IPhone & tried Safari & Chrome. Was working fine 3 days ago.

1 Accepted Solution

Accepted Solutions

Re: iPhone shows a white page, when signing in.

Jackson
Dropboxer

Hello @eddie9, sorry to hear about your sign in issue.

 

Have you tried signing in the Mobile app? Does it have the same issue?

 

Could you clear the browser cache, and let us know if anything changes?

 

Please give another browser a try, or an incognito / private window, with no plugins or extensions running.

 

If the issue is not fixed with the above, could you send us a screenshot of the white page?

 

Thank you!

 

 

 

 


Jackson
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

2 Replies 2

Re: iPhone shows a white page, when signing in.

Jackson
Dropboxer

Hello @eddie9, sorry to hear about your sign in issue.

 

Have you tried signing in the Mobile app? Does it have the same issue?

 

Could you clear the browser cache, and let us know if anything changes?

 

Please give another browser a try, or an incognito / private window, with no plugins or extensions running.

 

If the issue is not fixed with the above, could you send us a screenshot of the white page?

 

Thank you!

 

 

 

 


Jackson
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: iPhone shows a white page, when signing in.

eddie9
New member | Level 2
Hi Jackson, not having any luck signing via the website. Tried changing browsers and going into private mode, same result. Did however manage get access via the App. Problem solved.

Thank you for helping me and hope you have a good day.
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