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After restore, file doesn't update when someone else saves a new version.

Hello,

So a few days ago I accidentally deleted my daily sales report, which is a file that is edited by someone else. Since restoring, when admin edits, it updates for everyone else, but not on my computer. 

I was wondering if maybe it has something to do with a link that admin has setup that I need to be using that may have been deleted and wasn't restore-able, but I called admin and she doesn't have any links set up. 

Again, it's updating for other users who have this file in their dropbox, but not mine... that I have confirmed with every member of the group. 

Thank you for your time!

3 Replies
Dropboxer
Dropboxer

Re: After restore, file doesn't update when someone else saves a new version.

Hi there, is this file in a shared folder? Does the folder have the following icon online?
 
Folder - Shared.png
 
Are you instead viewing the file another way, either via a direct invite or a shared link?
 
Any details you can provide would be great.
 



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: After restore, file doesn't update when someone else saves a new version.

Jay,

Thank you for the reply. The icon is similar to that, but it has silhouettes of buildings instead of people (I'm guessing because it's a business account?). Also, that icon hasn't changed.

I am not sure how I'm viewing the file in the sense that you're talking. I know that how I usually access the file is through my C drive on windows explorer, but the problem also exists when I view the file from a web browser (regardless of what computer I use). 

I was in a panic when I deleted it, and I thought that, after restoring, I needed to re-share... as I've found in the help center, that is not the case. My colleagues all got an e-mail and now they are laughing at me even though they don't know how to fix it either haha. I also found in the help center on this website that me deleting the file didn't delete from my colleagues' accounts.

I tried restoring the version last edited by admin, no dice... same exact file. Perhaps if I can ask admin to e-mail a link to her current version? I would problably need to delete or rename my latest version if I did that? 

Thanks for your time and your help... I'm pretty new to this.

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Dropboxer
Dropboxer

Re: After restore, file doesn't update when someone else saves a new version.

So, if the file isn’t showing the latest version on the Dropbox site, then most likely this isn’t the same file that the others are editing.
 
Could you doublecheck the exact location that other members of the team are accessing to edit the file? If it is different to your location, then the file is somewhere else instead.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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