Dropbox Badge not showing in Office 365

[mx]

Hi - we have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account

The Dropbox badge is no longer showing in any Office product.

- The files are stored in my Business Dropbox folder

I have completely uninstalled and reinstalled Dropbox to no avail

any ideas on how to get the badge working properly - I used to use it extensively

thank you

[Lusil]

Hey @mx!

Initially, can you please check if you have the latest stable version installed (51.4.66). Keep in mind that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to Early Releases in your online account settings. For this reason, I’d kindly suggest that you turn this off and install our stable build. 

Something else to ensure is that your Dropbox status shows as "Up to date” and that you have the Dropbox badge enabled. I’d also recommend having a look through this checklist and see if any of those do the trick for you. 

Let me know if you’re still having some trouble with it or if you have any more questions! 

[StewartHippie]

Hi @Lusil,

I have confirmed that I am on a stable build (53.4.67) and am not seeing Dropbox Badge.

Can you advise?

Joshua

[Lusil]

Hey there Joshua, aka @StewartHippie. If you’re not seeing the Dropbox badge, I’d kindly recommend going through the checklist outlined in this article and, if you meet all the requirements mentioned, you can find out more info on how to turn it on (or off) here. Let me know if this helps! 

[StewartHippie]

Hello Lusil,

I can confirm that my computer and the document meet all of the requirements for Dropbox Badge, and I have tested turning it to 'Never Show' and back to 'Always Show' in the preferences. For Excel and Word the Dropbox add-in is enabled. I saw the Badge yesterday, but it appears that my Office Apps updated during the off-hours as I had pop-ups for both detailing new features.

What other troubleshooting steps can I try to enable the badge? I cannot prompt it to appear by logging into the document from a second computer. Is there a way to force this to open?

Thanks,

Joshua

[StewartHippie]

Hello again Lusil,

I just confirmed with all of my coworkers that some kind of Office 365 update was pushed to our devices last night, our MS Office Apps all state "Office 365" on them, and we have 0 functionality for the Dropbox Badge.

Please advise on the best course of action.

Thanks,
Joshua

[Lusil]

Hey again Joshua - @StewartHippie! 

Please bare in mind that, in case you have paired a personal and Dropbox Business accounts, the Dropbox badge will only appear on files saved in your Dropbox Business account. Considering this, a next step would be to check that you’re looking at your Dropbox Business account instead of your personal one.

If this is the case nonetheless or you’re not paired at all, let me know and I can contact you via email to the email address associated with your Forum profile so as to further investigate this. Let me know of any update! 

[StewartHippie]

Lusil, I appreciate your time!

I can confirm that across multiple files, all saved within our Dropbox Business shared folder, no one on our Operations team has access to Dropbox Badge, and we are a technically literate group.

Please feel free to reach out to me at the email address associated with my account. We make use of the Dropbox Badge as a critical piece of our document management infrastructure and the sooner the better, please!

Joshua

[Lusil]

Thanks for the prompt reply, @StewartHippie. 

I’ve gone ahead and sent you an email to the email address associated with your Forum profile so as to further investigate on the matter. Please check your inbox for my latest message. 

Cheers! 

[pedmunds]

I have the exact same issue with the same build of Dropbox.  Could you please tell me who I should send an e-mail to?

Thanks.