Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I am new to this, using the free version for now. One thing I don't understand is why files that do not belong to me that are shared with me take up space on my space allocation. They are not my files, so why do they take up space for me (and whoever else shared with)? That seems like charging multiple times for the same file that is in 1 location (the user's area that they shared.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Yes, Dropbox actually uses the space in every user's account that shares the shared folder. This behavior is not shared by services such as Google Drive, we should petition Dropbox to change it.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I have a similar issue. I have space being taken up by files dropped into one of my Shared Dropbox folders. I want to remove those files to free up space in my own Dropbox folder. But does that mean others who share the folder can’t see the files any more either? In other words, if I delete them, no one who is sharing the folder can see them any more? I don’t want to prevent others from using them but need more space.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I have had a free Dropbox acount for a good while (and very useful it is too). It has been 90-95% full of late.
A few days ago I was sent an invitation to view and edit in a shared folder in a new account which, according to the owner, is an unlimited account. I access this folder through my existing Dropbox account. I have uploaded a number of additional files to this folder as has another colleague. The result is that I now get a message than I am over my personal space limit! Although I can access these shared new files and I cannot access some of my own older files as these are above the limit.
How do I get round this? Do I need to create a second Dropbox account and access the new folder via that?
Thanks.
Hi @Alanlw, I hope you're having a good day so far!
I've just merged your post here as Lusil has explained this kind of situation above and has some great advice on what you can do to resolve this.
When you have the chance, please just take a look at her replies above and let us know if you have any other questions about this.
I hope this helps!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!