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Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Level 4

When I put a eBook (.mobi) that I have made on Dropbox then try to open it on my Kindle Fire using the Dropbox app I get a warning that the file is DRM protected and I can't open it. I make the .mobi by exporting an InDesign file to ePub, then run it through the Kindle Previewer 3. I do not enable any kind of privacy or DRM settings. I know it has something to do with Dropbox, because I can place the same file on OneDrive and open on my Kindle with ES File Explorer without any warnings.

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Re: Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Dropboxer

Hey there @camppope - sorry to hear about this. 

Could you please provide me with a screenshot of the exact error message you get so I can have a visual too?

Also, are you able to open those files on other devices at all? Do you have the appropriate software to open these .mobi files? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Level 4

I can't add a screenshot because everytime I try I get an error message saying "An unexpected error has occurred." But here's the exact wording of the error message from the Kindle Fire: "This item is protected with DRM and cannot be read on your Fire. Please remove the item from your device and download it again or purchase a copy from the Kindle Store." These are not .mobis I have bought. They are .mobis I have made myself and sideloaded onto my Fire via Dropbox, only if I try to open them from Dropbox, I get the warning. If I load them from One Drive via ES File Explorer, then there's no problem.

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Re: Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Dropboxer

I am sorry to hear about this @camppope - have you tried another browser yet to see if this was a browser specific problem?

If this persists across several browsers and still can't attach a screenshot of the exact error you get, you might need to log a ticket with our team  so we can have a look into this internally with all of our tools available.

Let me know if there's anything else I can assist with in the meantime. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Level 4

I tried a different browser and got the same unexpected error. I could email you the screenshot.

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Re: Getting DRM warnings when I try to open a.mobi on a Kindle tablet

Dropboxer

Sorry to hear that @camppope

I have reached out to the email address you use for your forum's profile so we can have a look into this together. 

Check your inbox for my email and we'll take it from there.

Thanks for your patience and cooperation so far. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Getting DRM warnings when I try to open a.mobi on a Kindle tablet
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