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I can't create a share link

Level 2
I am trying to share a video with someone, but I can't create the share link. When I first try to share it, it says "failed to load shared file information" then when I try to create a link, it said "something went wrong, and we aren't able to create a shared link" help me.
14 Replies

Re: I can't create a share link

Dropboxer

Sorry to hear about this @FunTime - let's take a look now.

As I'm not familiar with the exact error you mentioned, could you share a screenshot so we can have a visual as well? While we're at it, do you get the same error message on other browsers and/or after having cleared your browser's cache?

Could you try an incognito or private browsing window and let me know if this persists? 

Let me know what you find and we'll take it from there. Thank you!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't create a share link

Level 2

I'm encountering the same issue. Any resolution?

I'm using a Samsung device.

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Re: I can't create a share link

Dropboxer

Sorry to hear about this @mrt9576  - could you try clearing the cache on your app and then sign out and back into your Dropbox account?

To do this on your Android device:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”.

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Should, in any case, the issue persist for you, please send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't create a share link

I have the same problem on my iPad, iPhone and online account problem : I can’t create a link of any new uploaded files ....the old uploaded files which I have created links at this time I uploaded them last year work fine ..

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Re: I can't create a share link

Dropboxer

Sorry to hear that Michael; are you getting any errors? Could you share a screenshot

Could you also please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

If you could confirm that you're using the latest versions of your iOS devices OS and our app's as well, that'd be great! 

Let me know what you find and we'll take it from there @MichaelGeorgi!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't create a share link

Level 2

All the solutions are useless. FB application absolutely unnecessary, it needs to be corrected when everyone sees spam or robots.

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Re: I can't create a share link

Dropboxer

I'm sorry, I'm not following @howwill; could you elaborate on your query please? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't create a share link

Level 2

Same here. Logged out, cleared cache, cleared data, uninstalled, rebooted, reinstalled, logged back in...same error.
Android 8.1.0, Dropbox app 140.2.6

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Re: I can't create a share link

Level 3
This is happening to me. Older files already uploaded are fine, I can create a share link. New files, which I uploaded last night using the desktop app, unable to create a link. It’s doing my head in now.
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I can't create a share link
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