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This has been asked millions of times, but I still don't have a good answer.
I have latest Dropbox app installed on my Windows 7 PC, using Office 2010. Preferences are set to "Always show" Dropbox Badge. Yet I NEVER have seen the badge when opening an Office file that is stored in my fully synced Dropbox folder. It doesn't show even if I open a file on dropbox.com and edit it with the online versions of Office.
I've read and re-read the standard help file that lays out all the requirements for the badge, but still no luck.
And when I am editing such a file in Office, my colleagures who CAN normally see the badge, say they do not have any notification that I have it open. So it seems like my dropbox apparently is not connecting live to the cloud (even though it appears to sync normally).
Any ideas?
Thanks.
Jay
Community Moderator @ Dropbox
https://dropbox.com/support
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Thanks for the quick response Jay.
Yes, I've checked all of the requirements, and yes to all of your other questions. Still no sign of a badge anywhere, whether it's Word, Excel or Powerpoint.
Jay
Community Moderator @ Dropbox
https://dropbox.com/support
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Yes, it appears to be a firewall issue.
Thanks for your help.
Sorry, reopening this discussion (I am the OP).
Updated conclusion is that there is nothing wrong with my firewall as other users in my office can see the badge. But I cannot.
Is anyone aware of any settings in Office or Windows that would affect whether the Dropbox badge can be seen? I'm using Office 2010 on a Windows 2007 machine, the badge does not appear when I open an Office document. At least one other colleague uses Office 2010 on a Windows 2010 machine, he can see the badge without problems. So now I'm thinking it's a Windows 2007 issue? (I have all the updates.)
Jay
Community Moderator @ Dropbox
https://dropbox.com/support
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Jay, yes that would be fine.
I know I keep changing the description, but after some more testing with other machines in various locations, I'm now pretty sure that the issue has to do with my specific Office installation (I'm using Office Professional Plus 2010, 32-bit version).
One suspicious thing I just noticed: In Excel, if I go to the Add-Ins dialog, there is a checkmark next to Dropbox.OfficeAddIn Class. But if I go to the general Excel Options dialog and click on Add-Ins, it's listed under "Inactive Application Add-ins". I've tried toggling the checkmark in the Add-Ins dialog on and off, but it makes no difference; it continues to be listed as Inactive.
Another update:
Under COM Add-Ins, the Dropbox addinis not listed. If I try to add DropboxOfficeAddIn.13.dll, it still doesn't show up in the COM Add-in list. I think this may be the root of the issue.
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