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My people are asked to verify a derelict email address.

Level 2

I share a link to a 'sharee' and at the address that I used, he recieves an email asking him to verify a different, and derelict, address-  one which he no longer can acess. 

I imagine that the server is seeing a mac or ip address. How can we resolve this?

In other words: The incoming email arrives at the correct destination, but asks him to verify another address.

Thanks in anticipation.

 

1 Reply

Re: My people are asked to verify a derelict email address.

Dropboxer
Dropboxer
Hi Geoff, if you’re sharing a link to a user, then there shouldn’t be a need to verify any email address, as they can be access from a browser even when not logged in, unless you’ve changed the permissions.
 
Could you confirm if it is a shared link, or instead a shared folder?
 
Keep me posted!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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My people are asked to verify a derelict email address.
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