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Level 5

The Dropbox Badge icon has been stuck in the center of my screen.

The dropbox icon (blue circle white center) has suddenly appeared in the center of my screen. It doesn't interfere with anything else I'm doing, but I cannot remove it. The dropbox icon on my desktop is working fine. How do I remove it???

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Level 5

Dropbox icon in center of computer screen

Hi Jane,

Many thanks for your reply. I cleared my cache and then, in desperation, rebooted.
And the icon disappeared!! I should have done that from the beginning, but I usually work with many windows simultaneously and was reluctant to have to reset them all. I still have no idea of how the icon appeared, or why rebooting removed it, but I'm not asking questions!

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7 Replies
Dropboxer

Re: Dropbox icon stuck in center of screen

Hey @Bea6, let me have a closer look on how this appears to you, in order to suggest the most relevant next steps. I’d appreciate a screenshot (omitting personal info) of what you’re seeing in your next message here. 
 
Thanks in advance & I’ll be awaiting your next post on this discussion! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 5

Dropbox icon in center of screen

Hi Jane,

Thanks for your reply. I am attaching an image of what my screen now looks like.Dropbox icon2.JPG

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Level 5

Re: Dropbox icon in center of screen

Are you on a phone or actual computer? If on a computer, try clearing your cache (press CTRL+SHIFT+DELETE for Windows) (COMMAND+SHIFT+DELETE for Apple) This will bring up a new menu where you can clear you cache.

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Dropboxer

Re: Dropbox icon in center of screen

Thanks a lot for your cooperation & looping back to me here with this screenshot Bea6, it was really useful! 
 
I'd just like to add a bit of additional info & further advise on the matter. @atccodex's tips could be hepful, though following to your initial inquiry, you may keep in mind that the Dropbox Badge can experience placement issues in the following cases:
 
  • Multi-monitor setup: if there are more than 1 monitors, the badge has issues attaching to the side of the Office window, the badge may be in an unexpected place (probably on the main monitor) 
  • A lot of windows open: the badge can’t determine which window is the active window, we prefer to not show anything as opposed to showing up on the wrong windows 
  • Re-sizing Office windows: may keep the badge in the same place after the re-size
 
Most often this can be resolved by switching windows and then clicking back into the Office window
 
Can you please give the steps I sent you above a go & let me know of the outcome on this discussion here? Thanks again & I’ll be awaiting your next message! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Level 5

Dropbox icon in center of computer screen

Hi Jane,

Many thanks for your reply. I cleared my cache and then, in desperation, rebooted.
And the icon disappeared!! I should have done that from the beginning, but I usually work with many windows simultaneously and was reluctant to have to reset them all. I still have no idea of how the icon appeared, or why rebooting removed it, but I'm not asking questions!

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Dropboxer

Re: Dropbox icon in center of computer screen

That’s amazing @Bea6 & thanks a lot for keeping our discussion here updated with the solution! Unicorn
 
That’s some excellent troubleshooting, since restarting your computer refreshes your Windows Explorer & reloads the Dropbox visual elements (we also have it on our list of recommendations internally, so I’d also point you towards this direction if this persisted for you). Please don’t hesitate to let us know of your thoughts or questions again in the future & it’ll be a pleasure to discuss with you again. Take care until then!  



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 5

Dropbox icon in center of screen

Hi Jane, thanks so much!!

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