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Why can't I play a video someone shared me, won't play when i download on my PC

A firend shared a video with me and they say it plays fine for them on Dropbox and on their PC.... when i try and play it says 'Unable to preview this item.'.... when i download it, it won't play in any media player at all...

HELP ME

2 Replies
Super User

Re: Why can't I play a video someone shared me, won't play when i download on my PC

Hello, Luke...

HELP CENTER ARTICLES:



FREE DROPBOX USERS SHOULD BE AWARE:

  • There are 20 GB bandwidth limitations set per day. This means that every file, photo or video that's viewed and/or downloaded counts against your daily allotment.
  • EXAMPLE: You share a link to a 500 MB video (0.5 GB) and it's viewed 40 times in less than 24 hours, then your 20 GB bandwidth limit for a free Dropbox account has been attained (your links will be temporarily disabled, and anyone who tries to access them will see an error page instead of your files).
  • Keep in mind that if you share a link with people who in turn shares the link with their friends, especially via social media, then your bandwidth limit could be reached in an hour (not hours).



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Super User II

Re: Why can't I play a video someone shared me, won't play when i download on my PC

Luke - have you actually got a program on your machine capable of playing said file? 

Dropbox simply transfers the files, its up to your computer to open/play it


 


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