Showing results for 
Search instead for 
Did you mean: 
Submit your story to win a $25 Amazon gift card and a Dropbox hoodie! Ends Nov. 16
Known issues updated Learn more
1 Comment
Level 2

someone I shared a folder with is being asked to pay

I have shared this file as "view only" to many people and it hasn't been an issue.  now someone is telling be dropbox is telling her she needs to sign up and pay to access the folder.  It makes no sense. she should be able to just download the files without an account.  Please help.  I don't know what to tell her. 

Tags (1)
1 Reply
Super User II

Re: someone I shared a folder with is being asked to pay

It sounds like she is trying to press 'Add to Dropbox' rather viewing it online thats because the links do not require a Dropbox account.


PenguinPenguin - Penguin - Penguin - Penguin

Heart Did this post help you? If so please mark it for some Kudos below. 

White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Sharing and Collaboration

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Sharing and collaboration.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post