Showing results for 
Search instead for 
Did you mean: 

Known issues updated. Learn more

Help us improve our online support experience by taking our short survey!




someone I shared a folder with is being asked to pay

Level 2

I have shared this file as "view only" to many people and it hasn't been an issue.  now someone is telling be dropbox is telling her she needs to sign up and pay to access the folder.  It makes no sense. she should be able to just download the files without an account.  Please help.  I don't know what to tell her. 

Tags (1)
1 Reply

Re: someone I shared a folder with is being asked to pay

Super User II
It sounds like she is trying to press 'Add to Dropbox' rather viewing it online thats because the links do not require a Dropbox account.


PenguinPenguin - Penguin - Penguin - Penguin

Heart Did this post help you? If so please mark it for some Kudos below. 

White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Sharing and Collaboration

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

someone I shared a folder with is being asked to pay
More about this post
1 Reply
Who's talking
Top contributors to this post