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Can't attach files to emails in iOS

Level 2

I'm having no luck with attaching files from my IPhone using the dropbox app to IOS mail app. Sometimes I can get one attachement but no more. Some of the files that will attach do not appear on the email as PDF's but as pictures instead, when I log in to the Dropbox website all my files are shown as PDF's. I am a basic user and have been for a long time and have never had any problems before, this has been an issue for months now. 

Some of my most used files are linked as offline but that should not make any difference should it?

3 Replies

Re: Can't attach files to emails in iOS

Dropboxer
Hey @AML72, if it’s not too much trouble for you, can you include a step-by-step description of what’s causing you this error? Are you attaching your Dropbox file using the Files app perchance? I’m also curious as to how the changed files appear, as you mentioned that .pdf files are showing as pictures. For example do you see the same file with a different extension incidentally?
 
From there, I’m wondering whether you’ve had a chance to install 12.2 on your iPad that’s the most Up-to-Date version & you’re running our latest mobile version 140.2. I’d appreciate a screenshot (omitting personal info) on what this looks like on your end, so as to better determine what's happening; please include it in your next message if possible. 
 
To my mind, your offline files shouldn’t have an effect on email attachments. Nonetheless, I’d like to recreate the behavior you’ve described me on my end & see the results I’m getting. 
 
Any other detail on how this discrepancy has manifested itself would also be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Can't attach files to emails in iOS

Level 2

Jane,

When I want to select a file to add to an email I select add atachment in the mail app on my Iphone then select dropbox- personal from the selection menu, (I don't use files as dropbox used to always work) then select the file I want to attach. Usually these files are CV's and certification etc but I can only attach one file, then when I try to attach another one repeating the same process, I tap the next file I want and it does nothing. 

Some files will attach but as pictures not PDF, I feel there is something not set right or there is a conflict with different file applications. I am using dropbox version 142.2 but this issue has existed through a couple of updates so it maybe an IOS issue currently using IOS 12.2 but 12.3 update is available. 

I don't think screen shots will help much as it just seems to do nothing incidently the first file I attach is a word document most of the other files are generally PDF's I have scanned in and saved and It seems to be that the PDF's are the files that attach directly as pictures to so that may be a mail issue.

Mark

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Re: Can't attach files to emails in iOS

Dropboxer
Thanks for your detailed message & please accept my apologies for the slight delay in getting back in touch with you @AML72. So as to further address this issue, let me forward your inquiry to a team specialist. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile. 
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again & I’ll be awaiting your next reply!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Can't attach files to emails in iOS
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