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Can you help me delete some files from my phone and tablet?

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I use Dropbox on my PC, ipad Air, iPhone 6. I add my files from my PC so I can access them remotely on the other devices. I always delete my old versions from the PC. However, the old files remain on the tablet & phone. When I try to delete them from the Apple products I get the message There was a problem deleting them and to try again. So I have a long list of outdated files listed on those devices. Nothing I do will remove them. How can I get them off the tablet & phone?

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Re: deleting files

Dropboxer
Dropboxer

Hello Judi,

 

Can you please uninstall the app from your iOS devices and reinstall it from the App Store ? This should fix the issue.

 

If you keep experiencing this, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue.

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Can you help me delete some files from my phone and tablet?
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