Announcements
Known issues updated. Learn more

default

no

Highlighted

Download link problem

Level 4
may i know why my link cant download already
 
 
after click will nothing happen,also can't use at excel Scoure
Tags (1)
5 Replies

Re: Download link problem

Dropboxer
Hi there @key2
 
In order to have a better understanding of the behavior you’re experiencing, could you please give me some additional info? For example, have you tried:
  • Changing the dl=1 to dl=0 to see if it previews?
  • Downloading the shared link from another browser or via incognito?
  • Clearing your browser’s cache before clicking on the shared link?
  • Disabling third party extensions on your browser?
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Download link problem

Level 4
  • Changing the dl=1 to dl=0 to see if it previews?

          DL=0 can see previews

  • Downloading the shared link from another browser or via incognito? 

          try at IE,still cant work

  • Clearing your browser’s cache before clicking on the shared link?
  • Disabling third party extensions on your browser?

          i think no just about browser,i use excel power query to link share link also cant get dataScreenshot 2019-07-09 17.20.16.pngbeforeScreenshot 2019-07-09 17.20.27.pngafter     

Reply
Loading...

Re: Download link problem

Dropboxer
Thanks for trying these out for me, @key2
 
Due to account-specific info required to have a more in-depth look on this, I’d recommend continuing this discussion over email. 
 
For this reason, I was able to locate your communication with my team and have passed your comments along. When they have more info on the matter, they’ll get back to you, so please make sure to check your inbox for their latest message. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Download link problem

Level 4

Any update?

Reply
Loading...

Re: Download link problem

Dropboxer
Hey again @key2
 
Since this is a public platform and account-sensitive info is required to further investigate, for security and privacy purposes, this troubleshooting has to continue via email. 
 
I can see that my team has gotten back to you via email so please check your inbox for their most recent message. 
 
More information
If you’re not sure which email address is associated with your account, you can check out from:
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Sharing and Collaboration

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Download link problem
177 Views
5 Replies
2 Likes
Who's talking
Top contributors to this post