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How to restrict downloading files by members

Level 2

Hi there, I am looking to upload some videos for people to "view" but not download. Is there a way to set this up this way? Once they have paid for their video, I would then like to give them access to download it. Let me know if this is possible.  Thank you.

7 Replies

Re: How to restrict downloading files by members

Dropboxer
Hi there @Suzy01B
 
Currently, Dropbox Professional and Business customers can disable downloads for a shared link on the website or on the mobile app. You can find more info about this in this article
 
If you’re not sure which subscription your account is on, you can just check your Plan tab
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to restrict downloading files by members

Level 2

Thank you, Lusil. It says for Professional + Business accounts you can disable downloads for a shared link but does this mean I can share a folder for a client to view the videos and not download but when they have paid for them, I give them the password to download the file(s)? It appears from the article that the password is given at the point of allowing them to view the file but I was hoping for a password at the point of downloading the file(s). Can you clarify?

Thank you!

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Re: How to restrict downloading files by members

Dropboxer
Hey again @Suzy01B
 
If you apply a password to a shared link, it only limits users in regards to accessing the contents of the link. In other words, once they enter the password you have set, they will be able to view the files and download them. 
 
The option to disable downloads is only when you share the folder using a shared link and it’s only available for accounts on a Professional or Business subscription. If you’re not in any of these plans, I’m afraid the option is not available to you. 
 
I hope this helps clarify matters a  bit. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to restrict downloading files by members

Level 2

Thanks, I was asking further because I am considering upgrading to Professional if I am able to provide a password to download a file, not a password to view a folder of videos.

From what you are saying, if I upgrade, I will then be able to provide a link of a shared folder of videos that people can view (and not download) until I change the settings on that folder (or files within the folder) to provide them a password at which point they will be able to download the video files I have authorized them to download. Correct?

Thank you!

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Re: How to restrict downloading files by members

Dropboxer
Thanks for writing back, @Suzy01B
 
When you password-protect a shared link, you limit the access to the contents down to users who know the password, not the ability to download content. 
 
Currently, you can’t password-protect downloads. You can, however, disable or enable them manually from the shared link settings
 
In other words, if you don’t want users to download the contents, you disable the “download” option, and once you wish to allow them to download the files, you enable it. 
 
I hope this clears up any confusion. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to restrict downloading files by members

Level 3

It sure does...thank you, Lusli!

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Re: How to restrict downloading files by members

Dropboxer
No worries, @SuzyB! Glad I could help. grinning face with smiling eyes
 
If you have any other questions, don’t hesitate to give me a nudge. have a wonderful weekend ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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