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I can't open a file shared with me via a Dropbox shared link. Why & what can I do?

Level 2

I am on a dell desktop computer and cannot open a shared file from a colleague, I got to the file via a link that she sent me. It is 74MB and contains music. My other files are opening fine, but when I hover over the title of the file it doesn't turn blue in order to open it.

1 Reply

Re: Cannot open shared file.

Dropboxer
Hey @iobo, if you’ve got a bit of spare time, can you please check if that persists across browsers or through an incognito window/in private browsing mode for you? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot of the error message in your next reply here, so as to get a better idea of what you're seeing.
 
From there, I’m wondering if that’s happening because we can’t preview the file in question on our website. What’s the file extension if you don’t mind me asking? 
 
Please let me know your findings here & once you get back in touch with me, we can discuss it in more detail. Until we talk again, have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I can't open a file shared with me via a Dropbox shared link. Why & what can I do?
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