Announcements
Known issues updated. Learn more

default

yes

Highlighted

Notifications from MS Office comment, even if all notifications are disabled

Level 3

Hi everyone,

I keep getting notifications each time a user is commenting on an Excel file, even though all my notifications are disabled (from both Dropbox application installed on my computer, and from the online account settings).

How come ?

 

Printscreen 1 : no notification selected from local Dropbox application :

Capture d’écran 2019-06-04 à 14.53.44.jpg

 

Printscreen 2 : no notification selected from online Dropbox settings :

Capture d’écran 2019-06-04 à 14.53.11.jpg

 

Printscreen 3 : and yet I keep receiving notifications !

Capture d’écran 2019-06-04 à 14.jpg

 

How could I get rid of these ?

Thanks in advance

Bastien

3 Replies

Re: Notifications from MS Office comment, even if all notifications are disabled

Dropboxer
Hey there @BastienY, thanks for including the screenshot in your post, they definitely provide a better understanding of your question. 
 
As a first step, could you try re-installing the desktop app? Maybe that will do the trick. 
 
Spoiler
To do this, make sure you save and quit all apps that access files in the Dropbox folder, download the newest/current version of the desktop app, and then:
  1. Stop Dropbox (if needed):
  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
  1. Delete the desktop app from the Applications folder (you may need to provide your computer password in order to perform this action).
  2. Reinstall the desktop app:
  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar.
Let me know of any updates!
 
[EDIT] Also, please note that I've removed some personal info that was included in one of your screenshots attached for security and privacy purposes. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Notifications from MS Office comment, even if all notifications are disabled

Level 3

Hi Lusil,

Indeed, reinstalling Dropbox seems to have done the trick ! Thanks a lot

Reply
Loading...

Re: Notifications from MS Office comment, even if all notifications are disabled

Dropboxer
That’s great to hear, @BastienY! Thanks for keeping me in the loop. 
 
If you have any other questions, don’t hesitate to give me a nudge. In the meantime, have a wonderful week ahead! smiling face with halo

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Sharing and Collaboration

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Notifications from MS Office comment, even if all notifications are disabled
94 Views
3 Replies
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post