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Hello,
I have a user here who can't access documents that were sent to her. When she tries in IE 11 all she sees is a blank page, when she does it in Chrome all he sees are broken image icons.
Everyone else can access these files without any issues.
I have cleared her temp files and reset the browser settings but she still can't see the files.
She is using a Surface Pro 3 with Windows 8.
Any suggestions would be welcome!
Thank you for the reply.
Your assumtion is right, everyone who can get to it are on the same network.
It seems to be a shared public link since pretty much everyone who I've sent the link to for testing can get into it.
It's also a series of documents, not just one, and even a few folders with documents inside them as well.
Dropbox is whitlisted on our system as no one else in the firm has a problem with it.
Once again, thank you for the reply!
In Chrome they come up as broken link images
I opened IE with iexplore -extoff but had the same effect
The URL matches
It ends with dl=0 (Curious as to know why that's important.)
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Blank page or dead page what can be done to open files
Hi @Country girl, thanks for posting on our forum!
Do you mind sending over a screenshot of what you see on your end?
Are you seeing a blank page when switching browsers, as well?
Let me know, and we’ll have a look together.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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