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commenting on a file with someone doesn't have a dropbox account

Level 3

I want to be able to send a link to a file on my dropbox to someone who doesn't have a dropbox account.

when i do, they can view the file but they don't seem to have the ability to add comments.

I have comments turned on in the admin console as my team and i use the feature all the time

I assume this means that people who don't have a dropbox account are not allowed to make comments? is this correct?

 

if so, its very annoying as i would like my clients to be able to comment on files i have preapred but not have to sign up to the dropbox service to do so. 

4 Replies

Re: commenting on a file with someone doesn't have a dropbox account

Level 10

@GuyCoops non-Dropboxers should be able to comment on files as long as Commenting is turned in Admin Console > Settings (as you mentioned). If I make sure that Anyone can view a link I created, it mentions that anyone can comment. 

Screen Shot 2019-04-11 at 10.25.39 PM.png

When I view the link in Private Window, I can view the PDF and comment on it without being signed in. 

Screen Shot 2019-04-11 at 10.26.14 PM.png

Can you test the same?

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Re: commenting on a file with someone doesn't have a dropbox account

Level 3

hi @gregoc thanks for your message. yes i had tried that but for some reason commenting doesn't appear available for me.

i tried in Chrome and Safari private windows with no success:

 

Screenshot 2019-04-14 08.38.23.png

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Re: commenting on a file with someone doesn't have a dropbox account

Dropboxer

Hey @GuyCoops 

It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account. 

What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"?

Frank

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Re: commenting on a file with someone doesn't have a dropbox account

Level 3

Hi @Frank_S 

 

thanks for your reply. I have checked and the comments are definitely enabled for this file (see screenshot below). seems like some sort of bug. 

regardless of the issue you have answered my question which sounds like you have to have a dropbox account to comment on a file - thanks for your help. 

 

Screenshot 2019-04-16 16.48.27.png

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