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multiple (infinite ?) "enable comments" commands on a file menu

Level 4

hello

this started happening a week ago (more or less) and it is still happening today (just checked)

i'm using the latest desktop firefox version

basically,every time i open a new file,another "enable comments" command gets added to the menu until they reach the bottom of the page and i can no longer access other commands (they get buried beneath all those duplicates)

here is a screenshot

dropbug

thanks

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5 Replies

Re: multiple (infinite ?) "enable comments" commands on a file menu

Dropboxer
Hey there @melchiorre d., thanks for the screenshot - definitely provides a better visual understanding of what you’re seeing. 
 
Could you please let me know if you experience the same behavior when you try this from another browser or from an incognito window?
 
Could you also ensure that you’re not running any browser extensions, as well as try clearing the cache? Maybe that will do the trick. 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: multiple (infinite ?) "enable comments" commands on a file menu

Level 4

hello lusil and thank you for your reply

 

nothing changed when i switched to "private" mode

 

bug2

or disabled adblock (the only extension i use)

 

bug3

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Re: multiple (infinite ?) "enable comments" commands on a file menu

Dropboxer
Thanks for trying these out, @melchiorre d.
 
Could you also confirm for me if you’ve also tried clearing the cache by any chance, as well as trying in another browser too?
 
If you have and you’re still having this issue, would it be alright with you if I reached over via email at the email address associated with your Community profile so that we can further investigate?
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: multiple (infinite ?) "enable comments" commands on a file menu

Level 4

hello again and thank you for your reply

yes,i deleted both the temporary files and the dropbox "login" cookie but nothing changed

(you need to re-login anyway if you use incognito / private mode so,in a way,i had already tried doing that)

i haven't tried replicating the bug with another browser (firefox is the only one i have and don't really want to touch IE) ; i guess i might give chrome a try tomorrow on one of the laptops

yes,if you think it's necessary,feel free to get in touch via e-mail

thanks

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Re: multiple (infinite ?) "enable comments" commands on a file menu

Dropboxer
Thanks for the additional info, @melchiorre d.
 
If you could, please do try another browser out just for troubleshooting purposes. 
 
In the meantime, I’ve sent you a ticket to the email address that your Community account is connected to, so whenever you’re ready to continue troubleshooting, just give me a nudge there. 
 
Looking forward to hearing back from you! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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