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Dropbox Professional

I paid a Professional Dropbox account, I used it for a month, but now I've been downgraded to a Basic Account.

Under Settings > Billing I can see my Invoice but not the Receipt. 

Can you help?

 

4 Replies

Re: Dropbox Professional

Dropboxer

Hey there @JDParchitects, sorry to hear about this.

As you aren't seeing the receipt for your upgrade under your account's billing tab, I guess your account could have been downgraded to the Basic plan due to a billing failure.

What does your account's plan tab state exactly at the moment? Have you, by any chance, tried contacting your bank to make sure you've allowed international payments? 

If your account was indeed downgraded to the Basic plan, you should be able to re-upgrade normally from our plans' page at: https://www.dropbox.com/plans

If you're still on the Professional plan, you can update your billing information, from your account settings if needed: https://www.dropbox.com/billing_info

I hope this information helps while it's also worth mentioning that account specific inquiries are best handled through our Official Channels so if you need further assistance with a billing inquiry, I'd suggest logging a ticket with our team and ask directly. 

PS: If you somehow paid for and upgraded another account, you can use our self served look-up tool to identify the email address attached to it from the following page: https://www.dropbox.com/payments/find_receipt

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Professional

Thanks for your answer.

The account's plan tab state Basic Account. 

I also checked my banking statement: no Dropbox payment there.

Bytheway I have to be more precise. The payment was a renewal, I actually upgraded to the Professional Account last year and seams that the renewal didn't finalize properly. 

I'm gonna pay again then, hoping that next year I won't face the same problem.

By "logging a ticket" do you mean sending an email? 

 

Thanks

 

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Re: Dropbox Professional

Super User II

@JDParchitects wrote:

By "logging a ticket" do you mean sending an email?


He means open a ticket with the help desk.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com (create an account using the same email as your Dropbox account)

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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Re: Dropbox Professional

Dropboxer

Yes, that's precisely what I meant @JDParchitects!

In any case, I'm glad to hear you figured out what happened in the end and if you have any more questions, you can let me know here and we'll take it from there.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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